What should I do if my customer sends me his/her credit card number through email?

Process the transaction and immediately delete the message from your email and from your Deleted Items folder. Discourage customers from submitting credit card information via non-secure methods.

Can I set up my own merchant account with a vendor that I want to use for my department?

No, you must submit all requests through the chargemit-help@mit.edu and follow the MIT Policies and Procedures.

What is the difference between a credit and a void?

A credit is a refund. You are giving money back to the customer and a credit will appear on the monthly statement.

A void is an internal mistake that is corrected on the same day before it has settled at the bank. The customer will not see a charge or a credit on his or her credit card statement.

Can I receive an email when a customer has either made a purchase or paid for attendance to an event or conference?

On web orders utilizing the Secure Acceptance you can receive an email notifying you that someone placed an order.

Note: Virtual terminal transactions do not automatically send an email to the merchant.

I want to change where my revenue is being deposited into my Financial Account/cost object. How do I request a change?

Send an email to chargemit-help@mit.edu with the merchant’s name, merchant’s account number, and the financial account you want the revenue to be deposited to.

I took a credit card authorization but in the end, there were no charges for the customer. How do I reverse the authorization so that there will be no charges from the bank?

The credit card authorization puts a hold on the cardholders funds until you process the settlement. The authorization will expire automatically with the card issuer typically within 7-10 days depending on the issuer's policy. Cardholders do not see a "charge" on their account; they are likely looking at an online banking statement and they see the amount has been moved from their available balance and that the transactions is pending, but the funds themselves are not removed from the customer's account.

To reverse an authorization before it expires:
* The cardholder should contact the card-issuing bank by phone. If you provide the card-issuer the authorization code, the card-issuer may be able to release it.
* You would need to work with your Merchant Bank Representative or the customer to gain the card-issuing bank's contact information. The 800 number on the back of the card should suffice. Please note that the customer will first need to give his/her bank approval to speak with you.
* Not all card issuers will pre-release the authorizations. Each card-issuer has its own policy on authorization reversals. This is why authorization reversals are not an automated process and we cannot guarantee the success of the authorization reversal.