Dunning Letters


Customers with delinquent balances will be subject to dunning (see F150 - Print dunning letters). Only one schedule of dunning has been established within SAP (60-90-120 days). Customized dunning letters have been developed for each dunning area.

Dunning can be blocked for a customer/dunning area or line item (see subtasks FD02 - Block/unblock dunning of customers by dunning area and ZFBL5N - Block/unblock dunning of line items).

No dunning letters will be generated for outstanding balances less than $5.

Subsequent to printing of dunning letters, A/R personnel will sort letters into five batches:

Batch Description

What to Do

Benefits Accounting Office letters

Letters forwarded to Benefits Accounting for review and mailing

Alumni Association letters

Letters forwarded to Alumni Association for review and mailing

CAES letters

Letters forwarded to CAES for review and mailing

Letters with internal MIT mail addresses

Dunning letters for which the customer has specified delivery by MIT internal mail will be bundled and forwarded to the MIT mail service for delivery

Letters with external mail addresses

Dunning letters for which the customer has specified delivery to his/her home will be bundled and forwarded to the MIT mail service for delivery