Block/Unblock Customer Master Records

Based on review of aging reports (see ZAR2 - Run aging reports by dunning area) and standard collection procedures (see business process Find/Collect Overdue Balances), A/R personnel will notify client departments of customers being placed for collection. Departments should deny further services to these customers.

A/R will then block these customers from further services (see FD05 - Block/unblock customer services/ charges/ payments). Should a department provide services and try to enter an invoice (or payment) for the customer, blocking will cause the invoice (or payment) to be rejected. The department needs to contact A/R to unblock the customer record.

Subsequently, should a customer bring their account current, A/R can unblock the customer to process future invoices and payments.