Contact the product or service provider directly to resolve any dissatisfaction with product, warranty, or service performance. Involve the staff at VPF staff at b2p@mit.edu if you need assistance.

Take action on your complaint

If your discussions with the product or service supplier have not met with success, contact VPF at b2p@mit.edu or 617-253-7000 to resolve your complaint. If you need to return goods, please visit Return an Item.

Terminate a product or service relationship

If you have not been able to resolve your complaint by working with the supplier directly, consult VPF at b2p@mit.edu or 617-253-7000 as soon as possible to intervene with the provider.

 

 

 

The Details

Take action on your complaint

If your discussions with the product or service supplier have not met with success, contact VPF at b2p@mit.edu or 617-253-7000 to resolve your complaint. If you need to return goods, please visit Return an Item.

Terminate a product or service relationship

If you have not been able to resolve your complaint by working with the supplier directly, consult VPF at b2p@mit.edu or 617-253-7000 as soon as possible to intervene with the provider.

 

 

 

Did You Know?

VPF can help you find a source, negotiate better terms and conditions, and resolve issues with the supplier. Contact us here.
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