In the event of an accident, mishap, or emergency, take these steps to connect with MIT’s travel support network.

File appropriate reports

If you are involved in an accident with your rental car, contact local law enforcement and the car rental agency immediately. Follow the instructions of officers and agents when reporting your accident.

After you have filed the appropriate reports, provide the following information to the MIT Office of Insurance:

  • a letter from your DLC confirming that the accident occurred while you were on MIT-related business
  • a full copy of your car rental agreement
  • a copy of your approved expense report that includes the car rental
  • any correspondence from the car rental agency, including repair bills
  • copies of the police and accident reports

DO NOT PAY FOR ANY DAMAGES DIRECTLY. You should immediately refer all demands, claims, or requests for payment to the MIT Office of Insurance.

Notify MIT International SOS (ISOS)

If you need emergency evacuation services related to a security or medical condition when traveling outside the United States on MIT-related business, immediately contact International SOS (ISOS). Refer to your ISOS membership card for details.

Contact MIT’s Office of Insurance (617-324-5031) if you need more information about the ISOS card.

 

Call the travel agency

If you booked your travel through either of MIT's preferred travel agencies, The Travel Collaborative or OT&T Travel Management, you should use them as a resource during the course of your travel. In addition to helping you with mid-trip changes, agents will advocate on your behalf with hotels, airlines, and car rental agencies.

You also may want to consult the TripLink mobile app to get immediate information on making alternative arrangements or new reservations.

The Details

File appropriate reports

If you are involved in an accident with your rental car, contact local law enforcement and the car rental agency immediately. Follow the instructions of officers and agents when reporting your accident.

After you have filed the appropriate reports, provide the following information to the MIT Office of Insurance:

  • a letter from your DLC confirming that the accident occurred while you were on MIT-related business
  • a full copy of your car rental agreement
  • a copy of your approved expense report that includes the car rental
  • any correspondence from the car rental agency, including repair bills
  • copies of the police and accident reports

DO NOT PAY FOR ANY DAMAGES DIRECTLY. You should immediately refer all demands, claims, or requests for payment to the MIT Office of Insurance.

Notify MIT International SOS (ISOS)

If you need emergency evacuation services related to a security or medical condition when traveling outside the United States on MIT-related business, immediately contact International SOS (ISOS). Refer to your ISOS membership card for details.

Contact MIT’s Office of Insurance (617-324-5031) if you need more information about the ISOS card.

 

Call the travel agency

If you booked your travel through either of MIT's preferred travel agencies, The Travel Collaborative or OT&T Travel Management, you should use them as a resource during the course of your travel. In addition to helping you with mid-trip changes, agents will advocate on your behalf with hotels, airlines, and car rental agencies.

You also may want to consult the TripLink mobile app to get immediate information on making alternative arrangements or new reservations.

Did You Know?

Expenses not directly related to the business purpose of your travel—fitness club fees and movie rentals, for example—will not be reimbursed by MIT.
Expenses not directly related to the business purpose of your travel—fitness club fees and movie rentals, for example—will not be reimbursed by MIT.
MIT offers mobile travel-related tools and applications, such as TripLink and the Concur mobile app in the App Center of Concur.
1 of 3